Refund Policy

At Elunara, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Request a Refund

To initiate a return or refund, please contact us at support@Elunara.store with:

• Your order number
• The reason for your return
• Photos of the item (if damaged or defective)

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

• Gift cards
• Sale or clearance items
• Items that have been used, washed, or altered

Exchanges

If you received a defective or damaged item, we will gladly exchange it. Please contact us at support@Elunara.store within 7 days of receiving your order.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@Elunara.store.