Shipping policy
Shipping Details
Thank you for shopping with Elunara! Below you'll find all the information you need about our shipping policies. If you have any questions, please contact us at support@Elunara.store.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (Australia)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Calculated at checkout |
| Express Shipping | 2–5 business days | Calculated at checkout |
International Shipping
We ship worldwide! International delivery times and costs vary by destination.
| Region | Estimated Delivery | Cost |
|---|---|---|
| USA, UK, Canada | 7–15 business days | Calculated at checkout |
| Asia Pacific | 5–12 business days | Calculated at checkout |
| Rest of World | 10–20 business days | Calculated at checkout |
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Customs & Duties
For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping fees.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us at support@Elunara.store and we will do our best to assist you in locating your order.
Contact Us
For any shipping-related questions, please reach out to us at support@Elunara.store and we'll get back to you within 1–2 business days.
Last updated: September 2026